Multiple Engagements. All measurable.
As an Operator - Transforming NTTA's Back-Office
Elite Tech Consulting's leadership team brought invaluable firsthand experience to tolling modernization, having served as Chief Operating Officer at the North Texas Tollway Authority (NTTA). This implementation took about 36-months from start to finish. Comprehensive back-office transformation initiatives were conceived and executed, revolutionizing NTTA's operational infrastructure. The transformation addressed critical systems including customer service platforms, billing operations, violation processing, and payment reconciliation frameworks that form the backbone of modern tolling operations. This strategic overhaul positioned NTTA for scalable growth while establishing best practices that would later inform Elite Tech Consulting's service offerings. The new operational strategies implemented during this tenure created a foundation for enhanced efficiency, improved customer experience, and streamlined revenue operations. This deep operational knowledge—gained from leading one of the nation's largest tolling authorities—now enables Elite Tech Consulting to deliver proven, battle-tested solutions to transportation agencies nationwide seeking transformative back-office improvements.
Image Review - Seamless Vendor Transition for Texas Toll Agency
Elite Tech Consulting managed 56+ million transactions during a complex 14-month image review vendor transition for HCTRA and TxDOT.
Transforming Toll Operations: 800-Agent Contact Center Powers $12M+ Annual Self-Service Revenue
Modernized omnichannel platform for major Texas toll agency, achieving 99.3% accuracy and $1M monthly IVR collections.
Omnichannel Chatbot Deployment (In Progress)
Currently implementing chatbot capabilities across multiple digital channels for a client.